Case Study: How Sugarmama’s Beauty Collab Doubled Their Google Reviews in 3 Days
A simple SMS review outreach and AI-powered replies delivered a 130% increase in reviews, 39% more profile interactions, and higher Google Maps rankings.
About the Client
Sugarmama’s Beauty Collab, led by renowned educator Shannon O’Brien (“Sugarmama”), is a premier sugaring studio based in Folsom, CA. They are highly specialized in providing gentle, effective sugar paste hair removal services and also offer professional training for aspiring estheticians, setting industry standards for quality and client care.
The Challenge
Low review volume (starting at just 23 Google reviews, despite a solid 4.9-star rating).
Limited Google Maps visibility for crucial local searches like “hair removal near me.”
Shannon had limited time and resources to manually manage review requests and responses.
Monthly Google Business Profile interactions were stagnant at just 138.
The ClickBig Solution
Automated SMS Outreach
Personalized SMS review requests were sent to clients immediately after each appointment, with a direct link to leave a Google review.
AI-Powered Review Replies
All new Google reviews received timely, personalized, and professional responses generated by AI, ensuring consistent engagement.
Continuous Performance Tracking
Ongoing monitoring and reporting of review volume, star rating, and Google Business Profile interactions to track progress.
Visual Proof: The Results Speak for Themselves
Before SMS Outreach
Initial Google Reviews: 23 reviews, 4.9 stars.
After 3-Day Campaign
Google Reviews After 3 Days: 53 reviews, 4.9 stars.
Before Maps Ranking Improvement
Initial Google Maps Ranking: 10+ for "hair removal near me".
After Maps Ranking Improvement
Top #1 for "hair removal near me" search
Google Business Profile Calls
Calls made from Google Business Profile increased by 87% and it is increasing only.
AI Chat Ranking
SugarMama's Beauty Collab is ranking #1 on the LLM/AI Chat out there for the search query "Best sugaring studio in Folsom, CA"
Perplexity AI Search Result
Ranking #1 in Perplexity AI for "Best Sugaring Studios in Folsom, CA"
Google Gemini Search Result
Ranking #1 in Google Gemini for "Best Sugaring Studios in Folsom, CA"
Grok AI Search Result
Ranking #1 in Grok AI for "Best Sugaring Studios in Folsom, CA"
Claude AI Search Result
Ranking #1 in Claude AI for "Best Sugaring Studios in Folsom, CA"
ChatGPT Search Result
Ranking #1 in Perplexity AI for "Best Sugaring Studios in Folsom, CA"
Don't go by our word. Open any AI Chat service of your choice like ChatGPT or Google Gemini and search for "Best Sugaring Studio in Folsom, CA" and see the result.
What Shannon Says
"Sarvesh and the ClickBig team helped us more than double our client reviews in just 3 days, and their AI took care of replying to these reviews automatically. As a result, our Google Maps ranking skyrocketed from outside the top 10 to an impressive #3, which brought us more business. Best of all, Sarvesh and his team handled the entire process from start to finish, making it completely hassle-free for us. Highly recommended for any business looking to boost their reputation and growth!"
— Shannon O’Brien (“Sugarmama”), Owner & Educator
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